AI & Data Technical Administrator
Inktel Contact Center Solutions
About the Role
The administrator implements and tests AI prompts, tracks changes, and validates output consistency while ensuring evaluation coverage meets targets. Core duties also involve setting up system configurations like clients and programs, and exporting datasets for reporting and analysis.
Requirements
This is described as a data-focused, entry-level IT role responsible for the technical configuration, data management, and validation of the Calibrate AI platform. The role requires translating QA requirements into system logic and supporting reporting needs.
Full Job Description
Role Summary
The Calibrate Technical Administrator is responsible for the technical configuration, data management, and validation of the Calibrate AI platform. The administrator contributes to model reliability, scoring integrity, and continuous improvement, working closely with QA, Operations, and Data teams.
This role ensures that:
· QA requirements are accurately translated into system configurations
· Evaluation data is complete, consistent, and reliable
· Outputs are structured and usable for reporting and analysis
This is a data-focused, entry-level IT role, not a QA decision-making role.
Core Responsibilities
1. Prompt Deployment & Testing
· Implement and test AI prompts
· Track changes and validate output consistency
2. Data Quality & Monitoring
· Ensure evaluation coverage meets targets
· Identify missing, inconsistent, or duplicate data
· Monitor usage and scan volumes
3. System Configuration
· Set up clients, programs, and evaluation structures
· Translate QA scorecards into system logic
4. Data Extraction & Reporting
· Export and prepare datasets for QA and Operations
· Support dashboards and reporting needs
5. Basic Analysis
· Identify trends, anomalies, and scoring inconsistencies
· Compare automated vs manual QA results
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Compensation
AI Est. Total Comp
$58,000
Details
Location
Layton
Work Type
On-site
Seniority
entry level
Experience
0-2 years
Category
ml ai
Quality Score
4.4