Director of Business Analytics

Position Summary: Provides expertise in the formulation of systems scope and objectives relative to the business plan and industry requirements.  Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.  Analyzes business and technical processes to formulate and develop new and modified business information processing systems, such as production and inventory control systems, financial tracking systems, call center management and human resources systems. Works independently or as a member of a project team responsible for providing technical guidance related to the business implications of the application of various systems.  Devises and/or modifies procedures to solve technical problems related to computer equipment capacity and limitations, operating time and form of desired results.  Creates detailed specifications from which programs will be written.  

Essential Duties and Responsibilities include, but are not limited to: 

• Gathering, analyzing, and documenting business, functional, and non-functional requirements from stakeholders through various methods like interviews, workshops, and surveys. 

• Studying and analyzing current business processes and workflows to identify areas for improvement, optimization, and automation. 

• Translating business requirements into technical specifications and designing effective and efficient system solutions that meet the identified needs. 

• Acting as a bridge and facilitator between business stakeholders and the IT development teams to ensure clear communication and understanding of requirements and solutions. 

• Developing and maintaining various system-related documents, including business requirements documents, functional specifications, use cases, process flows, and test plans. 

• Collaborating with testing teams to ensure that the developed systems meet the specified requirements and are free of defects through activities like reviewing test plans and participating in user acceptance testing (UAT). 

• Offering ongoing support to end-users, troubleshooting issues, and developing and delivering training materials and sessions for new systems or system updates. 

• Contributing to project planning, tracking progress, identifying risks, and communicating updates to project stakeholders, often working within project management methodologies. 

• Other duties as assigned  

Qualifications: 

• Experience and Education:  

• 2-4 years of relevant experience 

• Bachelor’s degree or equivalent, plus advanced training 

• Technical Skills: 

• Ability to identify and resolve problems in a timely manner or develop alternative solutions 

• Proficient in the use of all Microsoft Office programs and Windows operating system 

• Proficient in basic networking concepts 

• Ability to thrive in a changing, fast-paced growing and dynamic business 

• Detail oriented and able to manage multiple projects simultaneously 

• Strong written and verbal communication skills 

• Excellent organization skills and attention to detail 

• Physical Requirements: 

• Extended screen time 

• Long periods of sitting 

• Potentially long hours 

Supervisory Responsibilities: None.  

Travel Required: Occasional