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Business Intelligence Engineer, Customer Behavior Analytics
Amazon
H1B ✓On-sitesenior levelPosted April 22, 2026
About the Role
You will model and test assumptions regarding customer behavior to predict interactions and optimize the customer experience. The role involves collaborating with economists and scientists to curate large datasets into meaningful business reporting and analysis.
Requirements
Candidates must have over 10 years of professional experience, including extensive SQL, ETL, and statistical analysis skills. Proficiency in AWS technologies, Python scripting, and the ability to process large multi-dimensional datasets are required.
Full Job Description
We are working back from a mission of explaining and predicting one of the most important inputs to the Amazon business - customer visit data. We are working to model and test our assumptions about what are the customer incentives and what influences customers to chose visiting Amazon. Ultimately we want to understand and predict how many of our customers will interact with Amazon and we want to identify insights that optimize the customer experience.
This is a role in an analytics team of economists, science, business intelligence and data engineering bridging between observational measurement and theoretical models.
About the team
You will be empowered by a large team of experienced software and data engineers that are aligned on the same mission - to measure and explain our customer experience. We lean into the exceptionally talented Economist and Science community in CBA and Stores for consultation, guidance and peer reviews.
Our large analytics team is empowered to move fast and gather the data we need to achieve our mission.
Our parent organization owns end-to-end data collection systems (Clickstream), experimentation (Weblab) and customer value forecasting (GCCP). We are working across organizational boundaries to identify relevant datasets and are able to curate the vast amount of data we have into meaningful business reporting and analysis. Basic Qualifications: - 10+ years of professional or military experience
- 5+ years of SQL experience
- 1+ years of SQL, ETL or Oracle experience
- 1+ years of processing large, multi-dimensional datasets from multiple sources experience
- 1+ years of performing statistical analysis experience
- 1+ years of developing automated reporting experience
- Experience programming to extract, transform and clean large (multi-TB) data sets
- Experience with theory and practice of design of experiments and statistical analysis of results
- Experience with AWS technologies
- Experience in scripting for automation (e.g. Python) and advanced SQL skills.
- Experience with theory and practice of information retrieval, data science, machine learning and data mining Preferred Qualifications: - Experience working directly with business stakeholders to translate between data and business needs
- Experience managing, analyzing and communicating results to senior leadership
- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
USA, WA, Seattle - 130,400.00 - 176,300.00 USD annually
This is a role in an analytics team of economists, science, business intelligence and data engineering bridging between observational measurement and theoretical models.
About the team
You will be empowered by a large team of experienced software and data engineers that are aligned on the same mission - to measure and explain our customer experience. We lean into the exceptionally talented Economist and Science community in CBA and Stores for consultation, guidance and peer reviews.
Our large analytics team is empowered to move fast and gather the data we need to achieve our mission.
Our parent organization owns end-to-end data collection systems (Clickstream), experimentation (Weblab) and customer value forecasting (GCCP). We are working across organizational boundaries to identify relevant datasets and are able to curate the vast amount of data we have into meaningful business reporting and analysis. Basic Qualifications: - 10+ years of professional or military experience
- 5+ years of SQL experience
- 1+ years of SQL, ETL or Oracle experience
- 1+ years of processing large, multi-dimensional datasets from multiple sources experience
- 1+ years of performing statistical analysis experience
- 1+ years of developing automated reporting experience
- Experience programming to extract, transform and clean large (multi-TB) data sets
- Experience with theory and practice of design of experiments and statistical analysis of results
- Experience with AWS technologies
- Experience in scripting for automation (e.g. Python) and advanced SQL skills.
- Experience with theory and practice of information retrieval, data science, machine learning and data mining Preferred Qualifications: - Experience working directly with business stakeholders to translate between data and business needs
- Experience managing, analyzing and communicating results to senior leadership
- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 130,400.00 - 176,300.00 USD annually