Senior Manager of Business Operations - Engineering Strategy, Planning & Analytics

<div class="content-intro"><p>About <strong>Zscaler</strong></p> <p>Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an <strong>AI-forward enterprise</strong>, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.</p> <p>Here, <strong>impact in your role matters more than title</strong> and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value <strong>constructive, honest debate</strong>—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on <strong>customer obsession</strong>, collaboration, ownership, and accountability.</p> <p>We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.</p></div><p><strong>Role</strong></p> <p>We are looking for a Senior Manager of Business Operations - Engineering Strategy, Planning &amp; Analytics to join our Zero Trust Exchange team. This is a hybrid role (onsite 3 days a week) in San Jose, CA reporting to the Senior Director, Engineering Operations, Zero Trust Exchange.</p> <p>We are looking for a Sr. Manager of BizOps - Engineering Strategy, Planning &amp; Analytics to drive data-informed decision-making across the engineering organization. This role transforms complex data into actionable insights that inform both high-level strategy and day-to-day execution across the Software Development Lifecycle, while also leading planning, performance analytics, and operational rigor at scale.</p> <p><strong>What You’ll Do (Role Expectations)</strong></p> <ul> <li>Lead quarterly and annual engineering planning cycles (Application Performance Monitoring (APM), headcount, budgeting), aligning investments with business priorities and ensuring accurate capacity modeling</li> <li>Own and scale engineering planning processes (APM, headcount, budgeting, and forecasting), ensuring alignment with business priorities and financial targets</li> <li>Responsible for Business Analytics for Engineering. Build and maintain data models, dashboards, reporting systems, and performance metrics that provide visibility into engineering productivity, cost efficiency, and delivery outcomes</li> <li>Define and run operating cadences (QBRs, planning reviews, OKR interlocks) to establish a strong rhythm of business and ensure execution against goals</li> <li>Communicate insights and business impact clearly to senior stakeholders, while driving process improvements, tooling enhancements (e.g., Jira), and scalable analytics frameworks</li> </ul> <p><strong>Who You Are (Success Profile)</strong></p> <ul> <li>You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.</li> <li>You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.</li> <li>You champion simplicity. You are skilled at distilling complex problems, user needs, and technical concepts into clear, simple, and actionable plans. You are a precise communicator who brings clarity and focus to every interaction.</li> <li>You are data-driven. You use data and analytics to find the truth, measure what matters, and guide informed decisions. You value evidence over assumptions, replacing "I think" with "I know" to drive better outcomes.</li> <li>You think at scale. You connect your day-to-day work to the larger company mission and think globally. You build solutions, processes, and teams that are not just effective today but are built to last and support a high-growth, global organization.</li> </ul> <p><strong>What We’re Looking for (Minimum Qualifications)</strong></p> <ul> <li>8+ years of experience in engineering operations, analytics, strategy, or technical program management, with a strong focus on data-driven decision-making</li> <li>Advanced analytical skills (complex formulas, pivots, data modeling) and experience with SQL and data analysis tools</li> <li>Proven experience managing cross-functional projects end-to-end, delivering insights and measurable business impact</li> <li>Strong ability to interpret business and engineering metrics, connect multiple data sources, and communicate insights to senior stakeholders</li> <li>Bachelor’s degree in Business Analytics, Finance, Math, Statistics, Economics, or related quantitative field</li> </ul> <p><strong>What Will Make You Stand Out (Preferred Qualifications)</strong></p> <ul> <li>3+ years of experience managing analysts, data engineers, or operations teams</li> <li>Strong proficiency in SQL, data visualization tools (e.g., Tableau), and data architecture concepts</li> <li>Experience driving engineering productivity frameworks, capacity planning, or scalable planning &amp; analytics systems, with familiarity in tools like Jira, Salesforce, or Confluence</li> </ul> <p>#LI-Hybrid #LI-KM9</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.</p> <p>The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.</p></div><div class="title">Base Pay Range</div><div class="pay-range"><span>$147,000</span><span class="divider">&mdash;</span><span>$210,000 USD</span></div></div></div><div class="content-conclusion"><p data-pm-slice="1 3 []">At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.</p> <p>Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:</p> <div class="has-nudge" data-nudge-id="5eb9419b-6a4d-4451-bfa6-e2eb96084be0"> <ul> <li>Various health plans</li> <li>Time off plans for vacation and sick time</li> <li>Parental leave options</li> <li>Retirement options</li> <li>Education reimbursement</li> <li>In-office perks, and more!</li> </ul> <p>Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits <a href="https://www.zscaler.com/careers">here</a>.</p> </div> <p>By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.</p> <p class="p1">Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. <em>See more information by clicking on the </em><a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf"><em>Know Your Rights: Workplace Discrimination is Illegal </em></a><em>link.</em></p> <p>Pay Transparency</p> <p>Zscaler complies with all applicable federal, state, and local pay transparency rules.</p> <p>Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.</p></div>