Manager, Business Analytics

Purpose
The Manager, Business/Data Analytics, is responsible for being a hands-on data and business analyst, working with and eventually managing the data analyst within the AbbVie Complete Access function. This role is tasked with enhancing the team's capabilities in data storytelling, business alignment, and insights delivery. Additionally, the role ensures that business operations are synchronized with data-driven processes and business objectives.

Responsibilities

• Manages a team of Data Analysts, including selecting and hiring, guiding performance expectations, and developing staff by coaching and elevating the team to enhance analytical skills that drive business goals.
• Collaborates cross-functionally with business partners and internal teams to drive meaningful, data-driven business outcomes and insights.
• Drives the overall development and implementation of the organization using advanced data analytics techniques to set PM goals and optimize data-driven projects, ensuring accurate and insightful reporting of activities and outcomes.
• Leads projects centered around complex data models, ensuring comprehensive reporting of activities and outcomes using predictive analytics by translating complex data into clear, actionable business insights.
• Directs data-related investigations by employing analytical frameworks to validate data by designing and building dashboards, visualizations, and reports to support strategy and operations.
• Provides oversight for accuracy and quality assurance, leveraging data mining techniques to identify improvements and address emerging data trends.
• Oversees the management of reporting systems and performance metrics, utilizing sophisticated analytics tools to track Key Performance Indicators (KPIs) and extract actionable insights to drive operational improvements.
• Develops and supports other functional analytics-driven initiatives, programs, and systems that enhance operational efficiency and data utilization.
• Acts as a mentor and quality reviewer for Data Analysts, responsible for selecting and hiring, guiding them with performance expectations, and developing staff by coaching and elevating the team to enhance analytical skills that drive business goals.

• Bachelor’s and or Master’s degree in business, physical or life science, pharmacy, nursing, engineering or related field if combined with relevant work experience.
• 8+ years of experience in data and analytics, service center or technical field in a regulated industry or relevant experience.
• 2+ years of managerial and/or project management experience in a quality assurance, or similar organization highly desired.
• Experience driving key process improvement initiatives based on data-driven insights and key performance indicators (KPIs).
• Strong communication skills and ability to effectively collaborate with stakeholders across the organization.
• Six Sigma / continuous improvement methodology, certification, or experience is preferred.
• Regulatory, compliance, and/or information security experience is desired.