Advisory Solution Consultant Platform, Data & AI (EMEA)

As an Advisory Presales Solution Consultant for Platform, Data and AI, you are the technical and solution expert within our EMEA Commercial Specialist SC Hub. You partner with Solution Sales Executives across EMEA to help customers unlock business outcomes through ServiceNow's Platform, Workflow Data Fabric, RaptorDB, and Agentic AI capabilities. 

You will work directly with senior stakeholders (CDOs, CIOs, Chief AI Officers, Chief Architects, Enterprise Architects) to translate complex AI and data capabilities into clear, measurable business value. You sit at the centre of customer transformation: shaping AI strategy early, designing solutions, and demonstrating the art of the possible. 

This role is part of the EMEA Commercial Specialist SC Hub, covering Core Business Services, Technology Workflows, Risk and Security, and Data and AI. 

What you will do 

Technical leadership and solution delivery 

• Lead consultative discovery with C-suite stakeholders to define their data and AI strategy and co-create solution visions aligned to ServiceNow's Platform, Data and AI capabilities. 

• Design and deliver tailored solution experiences (demos, hands-on POCs, art of the possible workshops) that make the technical value tangible. 

• Act as the technical SME across the full sales cycle: qualification, RFI and RFP responses, architecture guidance, and adoption planning. 

• Provide thought leadership at customer briefings, industry events, and partner forums on AI, data, analytics, and enterprise transformation. 

• Collaborate across the wider EMEA SC team to build and scale reusable assets, demos, and best practices. 

• Share customer-driven product feedback with Product Management to influence the roadmap. 

• Mentor SC colleagues across EMEA and contribute to a strong culture of customer obsession. 

Strategic advisory and executive engagement 

• Translate AI and data capabilities into executive narratives and decision frameworks for C-level audiences. 

• Lead briefings on AI operating models, governance, ROI, and responsible AI (privacy, IP, risk). 

• Build industry and workflow specific playbooks linking AI use cases to functional outcomes (IT, customer operations, employee experience, security). 

 

• 5+ years in presales solution consulting, technical architecture, or solution delivery across AI, Data, Analytics, or cloud platforms. 

• Strong business acumen and the ability to translate technical depth into clear outcomes and ROI for senior stakeholders. 

• Hands-on familiarity with GenAI, LLMs, RAG pipelines, and Vector Databases. A working understanding of data fabric architectures, integration strategies, and modernising legacy data ecosystems for AI is a strong plus. 

• Comfort leading architectural and value-based discussions on advanced analytics and Agentic AI business solutions. 

• Proven ability to engage and influence C-level audiences, especially CDOs, CIOs, Chief AI Officers, and Enterprise Architects. 

• Knowledge of low-code, RPA, business process automation, and API management. 

• Experience integrating AI into business processes, decision-making, and workflow automation. 

• Fluency in English required. 

• Willingness to travel across EMEA (up to 40 to 50%).