Business Communications Advisor - AI Workflow and Solutions

We are seeking a Business Communications Advisor - AI Workflow and Solutions to join our team. This role is responsible for identifying business needs and workflow inefficiencies, translating those needs into prioritized AI use cases and requirements, and building practical solutions that improve how teams operate. The person in this role will serve as both a consultant and a builder—partnering with stakeholders to identify opportunities, define future-state workflows, and implement AI-enabled solutions such as agents, automations, and other workflow improvements.

This role is ideal for someone who combines business analysis, product thinking, and hands-on solution development. The ideal candidate is comfortable working with ambiguity, diagnosing workflow challenges, evaluating solution value, and turning ideas into deployed solutions that align with the broader AI strategy.

Responsibilities Include

Business Needs Analysis and Workflow Consulting

• Partner with stakeholders to understand business needs, operational pain points, and workflow inefficiencies across Marketing and Communications

• Analyze current-state workflows to identify opportunities for AI-enabled process improvement, automation, and redesign

• Serve as a consultant to teams on how to evolve ways of working through AI, agents, and automation

• Facilitate discussions that clarify problems, desired outcomes, and opportunities for workflow transformation

Use Case Definition and Prioritization

• Translate business needs into clear use cases, workflow requirements, acceptance criteria, and success metrics

• Assess solution feasibility, expected value, scalability, effort, and risk

• Prioritize opportunities in alignment with team needs, business impact, and the broader AI strategy

• Help manage a pipeline of solution opportunities from intake through recommendation and delivery

Solution Design, Build, and Implementation

• Design, build, test, and deploy AI-enabled solutions including agents, automations, workflow improvements, and supporting tools

• Own implementation for assigned solutions, coordinating requirements, testing, stakeholder input, and rollout

• Iterate on solutions based on performance, feedback, and evolving business needs

• Maintain and enhance deployed tools and workflows to improve effectiveness and adoption over time

Governance, Adoption, and Continuous Improvement

• Ensure solutions align with enterprise policies, governance requirements, and responsible AI practices

• Support teams in adopting redesigned workflows and integrating AI-enabled solutions into day-to-day operations

• Monitor usage, outcomes, and performance to identify gaps and opportunities for refinement

• Document reusable patterns, use cases, and recommendations that can be scaled across the function

Ideal Candidates Will Offer

• Bachelor’s degree in Marketing, Communications, Artificial Intelligence, Information Technology, Data Science, Business or a related field, plus 5 years of relevant experience

• Demonstrated technical foundation with at least two of the following:

  • Formal education in AI, computer science, data science, or a related field

  • Professional training or certification in AI

  • Hands-on experience building AI agents, automations, workflow tools, or other data-intensive solutions

• Experience in business analysis, requirements gathering, workflow/process design, and solution implementation

• Ability to translate ambiguous business needs into structured requirements and practical solutions

• Experience evaluating and prioritizing opportunities based on business value, feasibility, and strategic fit

• Proven experience working in an AI-forward way and using modern tools to build or configure solutions

• Strong written, verbal, and interpersonal communication skills, with the ability to consult effectively across stakeholder groups

• Analytical mindset with the ability to diagnose workflow challenges, identify opportunities, and implement improvements

• Strong project and delivery management skills, with the ability to manage multiple workstreams in a fast-paced environment

• Ability to work collaboratively

• Ability to work from a Cigna Group office 3 days a week, as directed by the business

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.